| Question and answer |
 |
 General Questions
| Q: How to purchase and
register your software? |
| A: Find which product you like on our website
- Free download product to have a try - Click Buy
Now button and finish your order - The
registration info will be sent to you via Email
within one business day - Enter the license code
and your name in the registration window to
register it. How to register: Please click "Enter
Registration Code..." in Help menu, enter your
name, copy and paste your registration code in the
corresponding box, and then press the "OK" button.
Please note don't add any blank before or after
the code. After that, you can get the full
software. |
| Q: If I purchase your
software, can I upgrade it for free in the
future? |
| A: Yes, we provide free upgrade within the
certain version. Please keep an eye on our site to
get upgrade info. If it is free upgrade, please
download the updated version and register it using
you old version license
code. |
| Q: Can I try your products
before purchasing it? |
| A: Yes, you can. Our products can be free
tried before purchasing it. Please download what
you like from our website, and then install it.
Please ignore the registration request, and
directly click OK button, then you can try it. In
the trial version, we only limit the ripping time,
but not the functionality. |
| Q: How long will I receive
my registration code after finishing the
order? |
| A: In general, users will receive the license
codes which are sent automatically by our
registration agent Regnow within a few minutes or
hours after their orders. However, sometimes for
some reasons, for example, maybe user's Email
service provider rejects Emails from Regnow, so
the codes can not be sent to users. If you have
not received your registration information after
your purchase, please send email to our Sales Team to get assistance. They will find your order
information and send your registration information
to you soon. |
| Q: I entered the license
code you sent to me, but the software said
"Registration info is invalid.". Why? |
| A: You'd better copy and paste the license
code to avoid a typo. And please note don't add
any blank before or after the code. In addition,
please make sure to download the right product?
The registration code can be only available for
the suitable product. |
| Q: I lost my license code,
Would you please send me again? |
| A: Of course, we would like to help. However,
you'd better provide your Order ID or some
information in your order (such as the Email you
used to order), so that we can find your info in
our database. |
| Q: Do I need to re-register
after I re-install the software? |
| A: No, you don't have to re-enter your
registration info. Our software will remember you
registration status. |
| Q: I like several products,
can I get a discount if I purchase these
products? |
| A: Yes, you can. Please visit http://www.dvdsoftonline.com/products.html. We
provide some discount packs for our customers
here. |
| Q: How long will it take to
get your supporting response? |
| A: We promise to deal with customers' emails
within 24 hours after receiving
them, not counting weekends and holidays. However,
in most cases, you'll get our response immediately
or in a few hours. |
| Q: why I should register ? |
| A: You can use the trial version free, but
trial version is limited function, and we need
food for living, so we do need your support. |
|
